Inquiries in the help-desk can cover all aspects of participation in FP7, as information on open сalls, finding partners, proposals eligibility and communication with the European Commission.
EXTEND has identified the following main areas of support:
In addition, the Help-Desk offers a Glossary of acronyms, rules and definitions used within the domain of European Union’s Science & Technology programs, Frequently Asked Questions area providing a quick reference to basic aspects of participation in FP7 and a Feedback form, for the quality control of the services offered.
Most of the services are provided via e-mail but telephone calls are also possible. Inquiries can be submitted in countries’ national languages, but all responses will be given in English. The Help-Desk will respond within 2 working days from the first call/inquiry. All inquiries will be handled by the local partners of the project through competent and well-trained on FP7 experts.
This service is expected to enhance the participation of ICT actors from the EECA countries in the research programs of FP7.
Welcome to EXTEND’s Help-Desk now at: www.extend-ict.eu/helpdesk